Before contacting Us please double check our Frequently Asked Questions

How do I Register to start bidding?

Our registration process is extremely easy. You can register with Prime Auctions by clicking on the “Register to Bid” tab at the top of the home page. Once you register, you will receive your bidder ID and password via Email.

During the registration process, why do I need to provide a valid credit card?

At the conclusion of every auction, our software will automatically charge all winning bidders credit cards. This step eliminates extra waiting time during pickup days and makes picking up your items easy

Is there an auction fee?

Every winning item will be charged with a 13% auction fee. (SALES TAX IS NOT INCLUDED)

During preview days, can I open boxes?

We strongly encourage bidders to visit us on preview days and inspect each item personally before placing any bids. Both registered and non-registered users are allowed to come and to inspect any item.

How do I place a bid on items?

Place a bid on the items you desire by putting your bid in the left hand bidding box. If you do not want to come back and re-bid every time someone else places a higher bid, then you may place your maximum bid in the right hand bidding box. We suggest that you bid the maximum amount that you’re willing to pay for an item. Place your maximum bid in the right hand bidding box and our system will incrementally increase your bid up to your maximum bid.

I am no longer interested in the item. Can I delete or retract a submitted bid?

Prime Auctions is not able to delete any bids that are placed. All bids are final, and non-retractable

When I am outbid, will I receive a notice?

Every bidder will receive an outbid notice via email. (Outbid notices will NOT be sent out in the last hour of the auction)

How, and when does an auction end?

The first two items of every auction will end at the intervals of one minute. For example: if an auction is scheduled to end at 7:00PM, item #1 of that auction and item #2 will end at 7:01 followed by items #3 and #4 ending at 7:02. Every auction will end after all of the items have ended. If there are two bidders who are bidding for the same item within the last two minutes of an item’s scheduled end time the items bidding will be extended for an additional two minutes.

How do I know if I won an item?

Your bidder number will appear in the “High Bidder” column. All invoices will be sent out the day after the auction ends.

Why was my credit card was charged $1 even though I did not win anything?

The $1 pending pre-authorization charge will not be posted on your account. This pre-authorization charge is used to verify your credit card. This charge will disappear after few days.

What if I did not receive an invoice in my email?

Please check your spam/junk folders. All invoices are automatically generated and sent the next day after each auction concludes You may request a duplicate invoice by contacting us: Support@primeauctions.org Please note that duplicate invoice requests must be made no later than 1 hour prior to scheduled pickup..

Can I present my “paid in full” invoice on my mobile device?

You may either bring a paper copy of your invoice or present that invoice on your mobile device.

When and where do I pick up my items?

Each scheduled pickup day and time is listed on the front page of each auction

What is required to pick up my items?

A valid drivers license, and a “ paid in full” invoice is required in order to pick up your item(s).

Do you provide help retrieving and loading items?

If you require assistance, we will retrieve and help load your items.

Why do you require and collect my driver license information?

Driver license numbers will be temporary recorded in order to prevent multiple people picking up the same item. Driver license numbers will be permanently removed from our system once all auctions items are picked up.

If I am not able to pick up my items on the scheduled pick up day, can someone else pick my items up?

If you are not able to pick up on scheduled days, it is the winning bidders responsibility to send someone on their behalf with a valid driver’s license and a “paid in full” invoice. Items that are not picked up on the scheduled pickup day are subject to re-sale without refund on the next auction, unless the winning bidder contacts support@primeauctions.com to arrange an alternative pickup.

SHIPPING & HANDLING AND DELIVERY

We do not provide any shipping and handling services. In some cases we can arrange delivery of your item. Any delivery services are additional in cost. The cost of delivery is based on the delivery address. You must contact us for a delivery quote.

Do you accept returns?

ALL SALES ARE FINAL. Prime Auctions makes no warranties on any items or goods purchased trough the website. Every item is sold on “as-is” basis without representations or warranties of any kind whatsoever. NO REFUNDS WILL BE PROVIDED. PLEASE COME PREVIEW AND INSPECT THE CONDITIONS OF ALL ITEM(S)

How can I see the list of items I am bidding on?

On the bottom of the page of every auction there is a “Review Bids” button, which is located next to the Submit Bids button. Enter your bidder number and password and press on the “Review Bids” button. You should now see the list of items you are bidding on.

What is the difference between Pre-Inspected and Non Pre-Inspected Auctions?

Items on the Pre-Inspected Auctions are pre-inspected by our employees and will contain inspection comments at the end of every item. For example: *New*, *Damaged*, *Used* *New, scuffs* and etc. Pre-Inspected Auctions will state “Pre-Inspected items Auction” in red letters on the front page. Pre-Inspected Auctions are guaranteed. Auctions that are not pre-inspected will not state Pre-Inspected items Auction in red letters. Items on these auctions are not inspected and are not guaranteed of the condition. Customers have the ability to preview items on these Auctions.